Goa Villa Haven Privacy Policy

This Privacy Policy describes how Goa Villa Haven collects, uses, and protects the personal information you provide when using our online platform and services related to villa listing, marketing, property management, guest bookings, concierge services, property maintenance, holiday home rentals, private villa bookings, and owner services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information to provide and improve our services to you. The types of personal information we may collect include:

• Identity and Contact Data: Name, address, email address, telephone number, and other contact details you provide when making a booking, using owner services, or contacting us.
• Financial and Transaction Data: Payment information (such as credit/debit card details - processed securely by third-party payment processors), booking details, and transaction history related to our services.
• Profile and Usage Data: Information on how you use our site and services, your interests, preferences, feedback, and survey responses.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Property Specific Data: Information related to properties you list or are interested in booking, including details about the property, booking dates, guest details, and specific requirements.

We collect this information through various methods, including direct interactions (when you fill in forms, book services, communicate with us) and automated technologies (when you interact with our site).

How We Use Your Information

We use your personal information for various purposes based on specific legal grounds:

• To provide and manage our services: This includes processing and managing your bookings, handling property listings, providing property management services, arranging concierge and maintenance services, and processing payments. (Basis: Performance of a contract with you).
• To communicate with you: To respond to inquiries, send booking confirmations, updates, and service-related notifications. (Basis: Performance of a contract with you, Legitimate Interests).
• To improve our site and services: To understand how our platform is used, diagnose technical issues, and enhance user experience. (Basis: Legitimate Interests).
• For marketing purposes: To send you promotional materials about our services or special offers that may interest you, where you have provided consent or where we have a legitimate interest to do so and permitted by law. You have the right to opt-out of marketing communications. (Basis: Consent, Legitimate Interests).
• For security and fraud prevention: To protect our site, services, and users from fraudulent or malicious activity. (Basis: Legitimate Interests, Legal Obligation).
• To comply with legal and regulatory obligations: To meet requirements from applicable laws and regulations. (Basis: Legal Obligation).

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• With property owners: When you book a villa, relevant booking details are shared with the property owner to facilitate your stay.
• With service providers: We share information with trusted third parties who perform services on our behalf, such as payment processing, maintenance, cleaning, and concierge services. These parties are required to protect your information and use it only for the purposes for which it was shared.
• For legal reasons: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• In business transfers: If Goa Villa Haven is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include the length of our relationship with you, the nature of the information, and our legal obligations.

Your Data Protection Rights

Under applicable data protection laws, you have certain rights regarding your personal information. These may include the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete personal information.
• Request erasure of your personal information in certain circumstances.
• Object to processing of your personal information where we are relying on a legitimate interest.
• Request restriction of processing of your personal information in certain circumstances.
• Request the transfer of your personal information to another party.
• Withdraw consent at any time where we are relying on consent to process your personal information. This will not affect the lawfulness of processing carried out before you withdraw your consent.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. However, no internet transmission can be guaranteed to be completely secure, so we cannot guarantee the absolute security of your information.

Cookies and Tracking Technologies

Our site may use cookies and similar tracking technologies to enhance your experience, analyse site usage, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.

Third-Party Links

Our site may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this policy or our privacy practices, you can contact us at:

Goa Villa Haven
House No. 345,
Sunshine Lane,
near Calangute Beach,
Calangute, North Goa, Goa,
403516
India